Senior business leader with 25 years’ strategic change and project management experience gained in blue chip and standards (GS1) organisations. An innovation award winner with extensive knowledge of Traceability and eCommerce systems across the healthcare supply chain.

KEY ILLUSTRATIVE ASSIGNMENTS

Traceability

• GS1 Global Office: Traceability Director Healthcare: Developing standards to enable Traceability in Healthcare (2007- to date)

eProcurement and eCommerce

• NHS Procurement eEnablement Programme (NPEP): Research NHS Suppliers “order to cash” and “procure to pay” business processes with a view to producing a generic high level model
• Conceived and delivered the Vision: eBusiness=Business
  • Assembled and led UK virtual teams of up to 80 people across a federal organisation of 18 companies through numerous eBusiness change programmes.
  • Worked collaboratively with key customers and grew eCommerce transactions <3% to 30%; current growth >60% vs. prior year.
  • Implemented product web portal for UK Healthcare Professionals. No. 1 locale for EMEA region – ongoing growth of circa 5%
  • Innovated first direct to patient Medical Technology eMail marketing campaign – ROI 673%

Change and Project Management

• GS1 Global Office: Developing standards to enable Traceability in Healthcare
• Developed and delivered UK eBusiness strategy: 4 streams: eMarketing, eCommerce, Business Effectiveness, eLearning
• Established EMEA Auto-Id Council to achieve competitive advantage through application of Auto-Identification technologies.
• Established eCommerce Catalogue six sigma project team; achieved objective of established “Single source for eCatalogue data across EMEA”
• Developed, implemented and tested two-site Business Continuity Plan
• Developed and implemented quality and continuous improvement programmes resulting in winning The European Best Practice Benchmarking Award

CAREER SUMMARY

Professional Qualifications

• Master of Business Administration (MBA), Henley Management College, UK

Awards

• 2009: Finalist: Institute of Business Consulting (IBC) Best International Project of the Year Award 2009

Memberships

• Chartered Management Institute
• Institute of Business Consulting
• Thames Valley Chamber of Commerce
• Association of British Healthcare Industries (ABHI)

Presentations

Industry Offices

• Vice-Chair, Henley Alumni Healthcare Special Interest Group (2010)
• Founder and Chair, GS1 Healthcare User Group UK (2007)
• Chair, ABHI Supply Chain and eBusiness Group (2006-2007)
• Vice-Chair, Eucomed eBusiness Task Force (2007-2008)

Academia

• Faculty: TOPRA¹: MSc in Medical Technology Regulatory Affairs (MTRA); Lecturer: Supply Chain and eBusiness:
• Critically acclaimed² MBA Dissertation: Hypothesis: Medical Device manufacturer applied or embedded RFID has benefits to Patient Safety over existing Auto-ID technologies, e.g. Bar Codes

1. The Organisation of Professionals in Regulatory Affairs (TOPRA)
2. “This is an incredibly valuable document for the [Medical Device] professionals to understand the value of the AIDC [Auto-ID and Data Capture] technology in the healthcare setting.” (Armenio, F, 2007); “From my research looking at this field, I would consider her one of the world experts for this application.” (Nelson, D.M.K, Ph. D., 2007)